Ad-Aware Problems

Ad-Aware Internet Security is designed to protect your computer from malicious software, including viruses, spyware and adware. But there are some common problems that users might experience.

Ad-Aware Does Not Update

• In order to protect your computer from the latest dangerous programs, you must update Ad-Aware definitions. If you are experiencing a problem updating Ad-Aware definitions, make sure you have an active Internet connection. If this does not solve the problem, download the definitions file, open Ad-Aware, click "Update," "Settings," "Import," browse to "core.aawdef," click "Open," and "OK."

SSL Download Failed

• SSL Download Failed is a common error message caused by Ad-Aware not getting access to the Internet. To fix this issue, ensure that your system is connected to the Internet and ensure that the program is not being blocked by your firewall.

Ad-Aware Is Not Registered

• Registration is necessary if you wish to use Ad-Aware customer support services. To register Ad-Aware, click "Register" at the bottom of the main screen, type your "Serial Number" into the empty block and click "Register."