Five-Star Hospitality Training

Five-star hospitality training is all about customer service. Providing first-class service with a great attitude is the backbone of all hospitality education. There are definite guidelines to assist employees in exceeding customer expectations.

People Skills

• Training employees in cultivating people skills is vital in the hospitality business. Knowing how to deal with complaints and guest issues is necessary at every level and management position. Making guests feel pampered and special by calling them by name and knowing what their preferences are is the ultimate goal of five-star hospitality service.

Knowledge of Products and Services

• Employees need to know what the essentials of their position are. A five-star venue would expect the employee to know every detail of their position and the establishment. Specific training in each area reduces problems and complaints, and ensures guest satisfaction and loyalty. Anticipating guest needs, and consistently going the extra mile to deliver, is what five-star hospitality is all about.

Strong Work Ethic

• The hospitality business is well known for its demanding work schedules. Nights, weekends and holidays are regular workdays for employees in the industry. These hours require a person with a strong work ethic and desire to perform. Training to anticipate the special needs and demands during these days and times can give a hospitality business an edge on the competition.