How to Get Help With the Garmin Nuvi 660

The Garmin Nuvi 660 is a GPS device that assists drivers with turn-by-turn navigation and a point-of-interest database that shows locations such as banks, restaurants, lodging and stores on the device's map. On occasion, you may need assistance with your Nuvi 660. Often, many issues can be resolved by visiting the Garmin website and checking its Support section. However, if the device is damaged, it will be necessary to send it in for repair. If the Nuvi 660 is still under its one-year warranty, this repair will be free.

• 1

  Go to the Garmin website, and click the "Support" tab. Click "FAQs." In the first box, type the issue you are experiencing with the Nuvi 660. In the "Market Name" menu, select "On the Road." In the "Product Group" menu, choose "Nuvi 600 Series," then select "Nuvi 660." Click "Search" to read possible solutions.

• 2

  Call Garmin's customer support at 1-800-800-1020 and speak to a technician about your issue. Call between the hours of 8 a.m. and 6 p.m. Monday through Thursday, or between 8 a.m. and 5 p.m. on Friday. You may also email customer support (see Resources for a link).

• 3

  Send your Nuvi 660 in for repair if your issue cannot be resolved. Call Garmin at 1-800-800-1020 to receive a Return Material Authorization (RMA) number and dock number. Provide the technician with the Nuvi 660's serial number and your phone number and return address. If your device is no longer under warranty, arrange a method of payment.

  Ship the device to Garmin International, 1200 E. 151st Street. On the second and third lines, write the provided RMA number and dock number. On the last line, write Olathe, KS 66062.