How to Provide Remote Assistance to Customers Through the Web

If you need to routinely connect to a customer's computer over the Internet to perform a troubleshooting service, you may want to invest in dedicated remote connection software. However, instead of doing this, you can take advantage of the free, built-in remote access software on your Windows computer called Remote Desktop. The Remote Desktop Connection software lets you remotely connect to a computer (as long as you know its IP address) and have full control over the machine, just as you would if you were physically in front of it.

• 1

  Click "Start," then "All Programs," then "Accessories" and then click "Remote Desktop Connection."

• 2

  Type (into the RDP client window that appears) the IP address of the remote computer to which you want to connect.

• 3

  Press "Enter," then type in the username and password for the customer's computer.

• 4

  Press "Enter" and you are logged in to the remote computer.