How to Remove a Norton IE Problem

The Windows operating system comes with built-in firewall protection, but you may prefer to use a third-party service. Symantec developed Norton Internet Security to help you protect your computer from threats over the web. However, the firewall part of the software can sometimes create issues with the Internet Explorer browser and cause it to stop loading Web pages. If this happens, you will need to unblock Internet Explorer in Norton to resolve the problem.

• 1

  Right-click on the Norton icon in the system tray in the lower-right corner of your desktop and choose "Open Norton Internet Security."

• 2

  Click on the "Settings" button at the top of the Norton Internet Security configuration window.

• 3

  Click on the "Network Settings" tab.

• 4

  Scroll down to the "Smart Firewall" section and click on the "Configure" link next to "Program Control."

• 5

  Highlight "Internet Explorer" from the list of programs and click the "Remove" button. If prompted, confirm your decision to remove IE from the protection list.

• 6

  Launch Internet Explorer. Click the "Tools" menu and select "Internet Options."

• 7

  Click the "Delete" button in the "Browsing history" section.

• 8

  Click to place a check mark next to "Temporary Internet Files," "Cookies" and "History." Click "Delete."