How to Troubleshoot a Phone With DSL

When using a landline with your DSL connection you may experience line noise when placing a call. That scratchy static that you hear is often due to a missing filter that is usually connected to your telephone, which removes the noise caused by the high-speed Internet service sharing the same line as your phone. Filters are included with your DSL setup kit, or can be purchased separately at your local electronics store.

• 1

  Remove the DSL cable from the telephone jack, and insert the clip end of the filter into the telephone jack.

• 2

  Insert the DSL cable into the "DSL" port on the filter.

• 3

  Insert the telephone cable into the "Line" port on the filter.

• 4

  Unplug the DSL modem and wait 15 seconds to power-cycle the device. Plug the DSL modem's cable back into the electrical outlet.