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Effective verbal communication, along with appropriate gestures, can improve business and personal relationships. casual business chat 3 image by visi.stock from Fotolia.com
Although body language, such as hand gestures and facial expressions convey up to 65% of what we communicate to others, according to the business website Public Speaking Tips, humans approach others to express ideas mainly in a verbal context. Verbal communication consists of spoken language and the different ways that individuals add meaning to it through how fast or slow they speak, their accent, vocabulary and other personal traits.
Basic Verbal Communication
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In-person discussions, speeches, phone conversations, voicemails and audio books are some forms of spoken language. Many components come together to form verbal communication. Every person combines their own personal style of word choice, tone, emphasis, pauses and cadence to inform and entertain others verbally. The way these mechanisms are used determines the way a person's message is imparted to others. Someone speaking too fast may be considered nervous or rude, while a person using big words and unusual sayings is considered smart or well-educated.
Hand Gestures
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Animated hand gestures are used in everyday conversation and by some public speakers. While this can be distracting when used excessively, studies suggest that moving hands while talking can improve memory. According to ScienceDaily, bilingual children use hand gestures when speaking in their main language. The researchers speculated that this occurred because the gestures helped the children recall memories to tell the stories better. Fist-pumping and finger-pointing are considered insulting in certain cultures, so be careful when using these gestures around people you don't know well. Clutching objects or fiddling with hair or clothing indicates anxiety, so be aware of the signals you send out when using these gestures. Conversely, using strong, direct hand gestures when making a point or delivering a speech adds more authority to your words.
Business Communication Styles
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In business or other types of formal communication, speakers use different speaking functions to get their ideas across to other people. The most common conversational method is debate, in which one speaker states their opinion and another speaker then reacts to it with their opinion. This type of conversation can lead to a healthy discussion, in which differing opinions are considered and questions are posed by both parties. Dialogue, the most open communication style, allows for all participants to exchange ideas and opinions. The purpose of dialogue is to gather many points of view and creative ideas, not to focus or "win people over" to one particular point of view.
Effective Verbal Methods
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Whether you're speaking with a friend or giving a presentation at a business meeting, certain skills will improve the way you interact verbally with others. Use positive language to inspire others and make them feel welcome. Use stories or jokes to express messages while entertaining the listener. This will put them at ease and help them to "put their guard down" and respond to you in a relaxed manner. Jot down ideas before an important talk with your boss or significant other and practice what you want to say. Preparation enables you to react clearly to any objections or questions that may arise during the conversation.
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