How to Negotiate Internet Service

Many Internet providers offer plans that include phone and cable TV. In most cases, these deals are discounted in price, but what if all you need's the Internet, or two out of three services? Internet providers like other companies are out to make money, but that doesn't mean they'll turn you away if you cannot afford their combo deals.

• 1

  Look into which Internet providers serve your area. Some, such as Verizon Fios, can only reach areas where the phone lines run underground.

• 2

  Decide on a price range you're willing to pay per month for Internet service. This is your life raft, so don't let go. Research Internet providers capable of setting up a connection in your home, and compare their plans to the price range you set earlier. You likely won't find one within the range you'd planned, so circle the ones within $20 to $30 of your predetermined amount.

• 3

  Call the providers you circled and ask if there's any way you can get a discount. Explain your situation to the customer service representative. Perhaps you've moved into a new home and cannot afford much else apart from the basics. More often than not, the service rep would be happy to help with a discount to keep you as a customer.

• 4

  Agree on a monthly fee you're able to pay for Internet access. Makes notes on the service agreement, including how long the discount is for (usually six months) and who you spoke to (get their employee name and ID number).

• 5

  Call your Internet service provider again before your contract expires. Again, explain your situation to the service rep and give him or her the details of the last employee you spoke with; you'll probably get an extension. If the rep refuses to extend the discounted service plan, you can either set a new price to agree on or look elsewhere, but the company should be happy to keep the discount -- and you as a customer.