How to Reset Rhapsody Time

The Rhapsody music software program can be used to listen to nonstop music on a portable device or online. It also allows users to select songs for purchase. Portable devices, such as an MP3 player or mobile phone, must validate Rhapsody's time-based license against a correct time source. Users may receive an error if a difference exists with the secure clock time. The portable device has a secure clock that can be reset for Rhapsody only by communicating directly or indirectly with a secure clock server. The secure clock server keeps track of the current Greenwich mean time (GMT).

• 1

  Locate the Rhapsody "Sign In" link under Playlists/Mixer. Sign in using your email address and password, then click "Sign In" to open Rhapsody.

• 2

  Connect the portable device to the Rhapsody software by plugging the USB cable into the device and the opposite end into a computer's USB port. The portable device will appear as an icon on the computer's desktop taskbar.

• 3

  Right-click on the portable device icon while holding down the "CTRL" and "Shift" keys simultaneously.

• 4

  Select "Reset Secure Clock." This resets the clock from the Rhapsody software.