Troubleshooting Rhapsody

Rhapsody is a music service requiring a subscription, which allows users to download music straight to their computer. Each subscription varies by price, determining the amount of songs a user is allowed to download a month. Sometimes users have a difficult time getting some of the Rhapsody features to work. These issues need to be fixed, requiring troubleshooting methods to find the problem.

• 1

  Enter the correct user name and password. If you are having issues entering the site, one of these probably weren't entered properly. The user name for your Rhapsody account is an email address and the passwords are case sensitive. If you forgot your password, select the "Forgot Your Password" link to get the password sent to your email address.

• 2

  Sign up for a Rhapsody subscription if you can only hear several seconds of a song you have selected. Unsubscribed users are only allowed to play 25 songs a month on the Rhapsody site. Subscribe if you would like to hear more. Rhapsody is licensed only for the United States as of 2010. If you live out of the country, you will not be able to use Rhapsody.

• 3

  Download a working Internet browser to run Rhapsody correctly. Rhapsody only works with Internet Explorer, Firefox and Safari. If you are using another Internet browser, you need to download one that's required. System requirements include, for Windows: Windows 7, XP, 2000 (SP 4), 98 SE & ME; Internet Explorer 6.0 and above, Firefox 1.5 and above; 350MHz Intel Pentium II processor or equivalent; 64MB of RAM (128MB on Windows XP or later); 2MB available disk space 16-bit sound card and speakers.

  For Mac: Mac OS 10.3.9, 10.4 and above; Safari 1.2 and above, Firefox 1.5 and above; G3 or above Mac OSX compatible processor; 256MB of RAM; 2MB available disk space; 16-bit sound card and speakers.

• 4

  Locate music files on your computer by doing a search for the file name "RhapsodyMP3*.zip," select the files and move them to a file folder of your choice.