How to Troubleshoot SpectraLink

SpectraLink is a line of wireless telephone devices and accessories produced by Polycom. Your SpectraLink device may sometimes malfunction and require troubleshooting in order to get it working properly again. A dirty telephone may be the cause of your phone not functioning properly. Cleaning your phone using household cleaning products may solve many of your problems.

• 1

  Clean the SpectraLink wireless telephone. Turn off the handset and unplug the docking station and chargers. Use a slightly moistened piece of cloth to clean the charging contacts and the exterior surfaces. Use a mild detergent solution on stubborn stains and wipe the detergent away with a cloth dampened with clean water.

• 2

  Clean the headset jack when you experience a scratchy or intermittent signal. Dip the non-padded end of a cotton swab in isopropyl alcohol. Insert the swab into the jack gently and twist. Repeat several times.

• 3

  Power off the telephone immediately if interior gets wet. Remove the battery pack and shake excess liquid from the phone. Place the battery pack and telephone in a room temperature area with good airflow. Let the battery pack and telephone dry for 72 hours before connecting the battery pack into the telephone again and powering it up.